Front Desk Agent

Residence Inn Chatsworth; West Chatsworth (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

401(k)

401(k) matching

Vision insurance

Competitive salary

Dental insurance

Employee discounts

Job summary

Excel Hotel Group seeks a friendly Front Desk Agent at Residence Inn Chatsworth to greet guests, check in/out, and handle payments using the property management system. You will provide information on services and local attractions, ensuring a smooth arrival and stay for guests.

Ideal candidates have 1–2 years of customer service, basic computer skills, and are able to stand for 8 hours. The role offers competitive salary, benefits, and opportunities for advancement within our growing company.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic computer skills including email, word processing, and spreadsheets; familiarity with hotel management systems.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and location, and answers phones promptly.
• Up-sells rooms to maximize hotel revenue.
• Processes cash and card transactions accurately and posts charges per procedures.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates guest requests or issues to management for follow-up.
• Responds to guest complaints with service recovery gestures to ensure satisfaction.

Skills

Customer service experience

Stand for 8 hours

Computer literacy

Tools

Hotel management system

Email

Word processing

Spreadsheet software

Job description

Benefits:

• Opportunity for advancement
• 401(k)
• 401(k) matching
• Vision insurance
• Competitive salary
• Dental insurance
• Employee discounts

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.