Front Desk Agent

InnVentures; San Bernardino (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to create memorable guest experiences. In this dynamic role, you will be the first point of contact, ensuring a friendly and efficient check-in and check-out process. Your ability to connect with guests and handle requests promptly will foster loyalty and satisfaction. Join a team that values collaboration and offers a range of benefits to enhance your well-being, including group insurance and a 401(k) plan. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you!

Benefits

Group insurance (medical, dental, vision)

Paid time off

Company-matched 401(k) plan

Voluntary benefits (disability, life, critical illness)

Hotel benefits

Employee assistance program

Leadership development program

Get paid daily

Qualifications

• Previous customer service experience in a fast-paced environment is ideal.
• Strong verbal and written communication skills are essential.

Responsibilities

• Ensure friendly and efficient check-in and check-out for guests.
• Coordinate with departments to meet guest requests in a fast-paced environment.
• Demonstrate proper phone etiquette and support hotel goals through teamwork.

Skills

Customer Service

Communication Skills

Problem Solving

Basic Technology Use

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Residence Inn San Bernardino, CA

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages andmaking reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.