Front Desk Agent

Pacific Hospitality Group; Irvine (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a family-focused company as a Front Desk Agent, providing exceptional service to guests in a vibrant hotel environment. You'll handle registrations, resolve guest concerns, and ensure a welcoming atmosphere while maximizing revenue opportunities. This entry-level role is perfect for those passionate about customer service and hospitality.

Qualifications

• Experience in guest service or customer service desired.
• Proficiency in English; additional languages a plus.

Responsibilities

• Welcomes guests and provides information about hotel amenities.
• Registers guests and manages room assignments.
• Handles guest complaints and resolves conflicts.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Education

High School Diploma

Job description

Join to apply for the Front Desk Agent role at Pacific Hospitality Group.

Company Description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family-focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities, and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Job Description

What You Will Accomplish

1. Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions, and responding to requests. Provides information about hotel and hotel amenities.
2. Registers hotel guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures. Issues door key cards. Establishes guest credit by verifying credit cards or obtaining cash. Seeks opportunities to maximize revenue.
3. Effectively deals with internal and external customers, some of whom may require a high level of patience, tact, and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.
4. Maintains hotel records by entering required room and guest account data into systems. Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate. Collects hotel revenue by entering services and charges, computing bills, and obtaining payments. Runs all necessary reports and balances paperwork.
5. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

What You Will Bring

Provides a warm and welcoming experience for all guests and visitors. Handles all aspects of guest registration/check-in and check-out procedures. Provides special assistance and information about the hotel, hotel amenities, and local area attractions. Resolves guest concerns and provides professional service to gain a high level of guest confidence and satisfaction. Enters information into computer system, collects funds, and runs necessary reports. Seeks opportunities to maximize revenue.

Great If you have

• Guest service or customer service experience desired.
• Marriott experience or Fosse experience desired.
• Excellent customer service/communication skills to work with guests of various backgrounds for resolving problems/complaints and ensuring guest satisfaction.
• Attention to detail and ability to solve problems, remaining calm in difficult situations or emergencies.
• Proficiency in English; additional languages a plus.

We provide equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression, or any other protected characteristic. This policy applies to all employment terms and conditions.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants

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