Front Desk Agent South Coast Winery Resort and Spa

Carter Hospitality Group; Temecula (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is looking for a Front Office Associate to join their dynamic team at a renowned resort. This role involves providing exceptional customer service, managing guest check-ins and check-outs, and ensuring a welcoming atmosphere for all guests. The ideal candidate will possess strong communication skills and a friendly demeanor, ready to assist guests with inquiries and promote hotel amenities. With opportunities for advancement and a flexible schedule, this position is perfect for those passionate about hospitality and guest satisfaction.

Benefits

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Competitive salary

Qualifications

• Experience in customer service roles, preferably in hospitality.
• Ability to handle financial transactions accurately.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Handle guest inquiries and promote hotel services effectively.
• Resolve guest issues and maintain communication with departments.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Competitive salary

Job Description: Front Office Associate at South Coast Winery Resort & Spa

South Coast Winery Resort & Spa is seeking an experienced customer service candidate to join our Front Office team.

Essential Duties:

1. Maintain a friendly, cheerful, and courteous demeanor at all times.
2. Greet guests by name and ensure they feel welcomed.
3. Register guests and assign rooms efficiently.
4. Conduct check-out processes and handle guest inquiries with a positive attitude.
5. Answer questions regarding hotel services, reservations, shopping, dining, entertainment, and directions.
6. Respond to phone calls and retrieve guest mail, faxes, and packages.
7. Promote hotel amenities and services using personal knowledge and effective selling techniques.
8. Resolve guest questions, issues, and complaints with supervisor assistance when needed.
9. Communicate effectively with other departments, supervisors, and managers to ensure guest satisfaction.
10. Handle financial transactions including cash, credit card, and other payments.
11. Post charges, compute or adjust bills, collect payments, and make changes for guests.
12. Perform other duties as assigned.