Front Desk Agent

Amity Foundation; Saint Petersburg (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

401K

Discounted Meals

Job summary

Amity Foundation is seeking a friendly hotel front desk associate in Saint Petersburg, FL to welcome guests, manage registrations, and assist with room assignments and inquiries. You will maintain records, handle payments, and provide information on local services and attractions.

The role requires flexibility to work nights and weekends, high energy, and precise data entry. Prior hospitality experience is preferred, and a valid driver's license is required.

Qualifications

• Customer service experience and people skills required.
• Ability to multitask and maintain accuracy under pressure.
• Willingness to work nights, weekends and holidays; strong phone and data entry skills.

Responsibilities

• Greet guests and respond to questions; assist with requests.
• Register guests, confirm room requirements, issue door cards.
• Verify payment and process charges; maintain guest records.

Skills

Customer Service

People Skills

Quality Focus

Professionalism

Energy Level

Multi-tasking

Dependability

Thoroughness

Phone Skills

Data Entry

Listening

Open availability

Driver's License

Job description

Job Purpose

Serves guests by completing registration; controlling room assignments.

Job Purpose

Serves guests by completing registration; controlling room assignments.

Duties

• Welcomes guests by greeting them; answering questions; responding to requests
• Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
• Establishes credit by verifying credit cards or obtaining cash
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges; computing bill; obtaining payment
• Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
• Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc.
• Assists with housekeeping duties when the need arises
• Contributes to team effort by accomplishing related results as needed.

Requirements

Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening, Open availability a must including nights weekends and holidays, Weekends until 12Midnight and some nights to 2AM, at least 3 years experience, A Background Check is required, Must Possess Valid Drivers License.

Benefits

• Health Insurance
• 401K
• Discounted Meals

Pay Rate

Dependent on experience, $16-17/hr