Front Desk Agent

Birchwood Inn Partners, LLLP; Saint Petersburg (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

401K

Discounted Meals

Job summary

Birchwood Inn Partners, LLLP is seeking a Front Desk Associate in Saint Petersburg, FL to warmly welcome guests, handle registrations, and manage room assignments. You will verify guest information, process payments, and provide information on local services and entertainment.

The role requires strong customer service, multi-tasking, and the ability to work nights, weekends and holidays. Health benefits and 401K are included, with potential for growth in a friendly team environment.

Qualifications

• Minimum 3 years experience in hospitality or customer service.
• Excellent communication and interpersonal skills.
• Ability to work nights, weekends and holidays.
• Valid driver’s license may be required; background check restricted.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Register guests, confirm room requirements and issue door cards.
• Handle guest inquiries and requests; convey messages and services.
• Maintain guest records and process charges to ensure accurate billing.
• Assist with reservations, luggage, room service orders, and valet services.
• Support housekeeping and team operations as needed.

Skills

Customer Service

People Skills

Quality Focus

professionalism

Energy Level

Multi-tasking

Dependability

Phone Skills

Data Entry Skills

Listening

Open Availability

Job description

Job Purpose:

Serves guests by completing registration; controlling room assignments.

Duties:

• Welcomes guests by greeting them; answering questions; responding to requests
• Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
• Establishes credit by verifying credit cards or obtaining cash
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges; computing bill; obtaining payment
• Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
• Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc.
• Assists with housekeeping duties when the need arises
• Contributes to team effort by accomplishing related results as needed.

Requirements

Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening, Open availability a must including nights weekends and holidays, Weekends until 12Midnight and some nights to 2AM, at least 3 years experience, A Background Check is required, Must Possess Valid Drivers License.

Benefits

Health Insurance, 401K, Discounted Meals

Pay Rate:

Dependent on experience, $16-17/hr