Front Desk Agent

Driftwood Hospitality Management; Rockville (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Disability insurance

Employee assistance program

Life insurance

Paid vacation, sick and holidays

Hilton Hotel discounts

Team Member Parking

Daily Team Member meals

Job summary

The Hilton Washington DC/Rockville Hotel & Executive Meeting Center is seeking a friendly Front Desk Agent to join our team. You will deliver exemplary guest service, handle check-ins and check-outs, and assist guests with billing and hotel questions while maintaining professional communication with guests and Team Members.

Experience with Hilton systems is preferred but not required; successful candidates learn the property management system quickly.

Qualifications

• Hilton and PEP experience preferred but not required
• Must be able to learn and accurately use the property management system
• Customer service experience required

Responsibilities

• Check in and check out guests using the property management system.
• Assist guests with billing questions and hotel information.
• Provide exemplary guest service and communication with guests and Team Members

Skills

Customer service

PMS knowledge

Hilton experience

Communication skills

Tools

Property management system (PMS)

Job description

The Hilton Washington DC/Rockville Hotel & Executive Meeting Center is looking for a friendly and dependable Front Desk Agent to join the team. Front Desk Agents are responsible for providing and ensuring exemplary guest service at all times. Stellar verbal and written communication is a must-have to interact with hotel guests and Team Members. Hilton experience is preferred but not required. Front Desk Agents must be able to learn and accurately use the property management system to check in/out reservations and assist guests with their billing and hotel questions. Due to the nature of hotel business levels, scheduling flexibility is preferred, to include working weekends and holidays.

Qualifications

• Hilton and PEP experience preferred but not required
• Must be able to learn and accurately use the property management system
• Customer service experience required

Full Time Team Members Are Eligible For

• Medical, dental, vision insurance
• 401(k) with employer match
• Disability insurance
• Employee assistance program
• Life insurance
• Paid vacation, sick and holidays
• Hilton Hotel discounts
• Team Member Parking
• Daily Team Member meals