Front Desk Agent - Full Time

Crescent Hotels & Resorts; Glenpool (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefit plan

401K matching program

Discounts at managed properties

Job summary

A leading hotel chain in Glenpool, Oklahoma seeks a Front Desk Agent to greet and register guests, assist with check-outs, and resolve inquiries. The ideal candidate should have prior hotel or customer service experience, excellent computer skills, and a passion for enhancing guest satisfaction. Flexible scheduling is required with shifts varying from 7am to 11pm, including weekends. Join a company that values exceptional benefits and growth opportunities.

Qualifications

• Prior experience as a Front Desk Agent or in a high-volume customer-service industry.
• Passionate about providing excellent customer service.
• Flexibility to work various shifts between 7am–11pm including weekends.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and payment processing.
• Demonstrate knowledge of hotel information and answer guest inquiries.
• Use up-selling techniques to promote hotel services.
• Resolve guest inquiries and complaints in a friendly manner.

Skills

Customer service

Computer skills

Team spirit

Upselling techniques

Job description

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Hilton brand properties worldwide

Responsibilities

As a Front Desk Agent, you will be responsible for greeting and registering guests, checking guests out of the hotel, and performing the following tasks to the highest standards:

• Greet guests and complete the registration process (inputting & retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, etc.)

• Assist guests with check-out (ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, processing gift certificates and cards)

• Demonstrate a thorough knowledge of hotel information (room categories, rates, packages, promotions, local area, etc.) and answer guest questions and inquiries.

• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.

• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.

• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

Qualifications

You have prior experience as a Front Desk Agent in a hotel or in a high‑volume customer‑service industry.

You are passionate about providing guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience.

You are looking for flexibility in a job and can work a variety of shifts, between 7am–11pm including days, evenings and weekends.

You have excellent computer skills and a team spirit.

Hilton brand experience is a plus.

Equal Opportunity Employer

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.