Hotel Front Desk Agent

SpringHill Suites; Alpharetta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

SpringHill Suites Alpharetta is seeking a friendly Front Desk Agent to greet guests and ensure a smooth stay. You will handle check-ins/outs, confirm reservations, answer calls, and assist guests with requests in a professional manner.

The ideal candidate has 1–2 years in a customer-facing role, front desk hospitality experience preferred, flexible weekends/holidays, and strong attention to detail. You’ll maintain a pleasant demeanor and support guest transportation and luggage needs.

Qualifications

• Experience in a customer-facing role (1–2 years)
• Front desk experience in hospitality preferred
• Must have a flexible work schedule; weekends and holidays
• Outstanding attention to detail and highly organized

Responsibilities

• Greet all lobby visitors with a genuine smile and warm welcome. Check-in and check-out guests
• Confirm guest reservation details
• Answer incoming calls, inquiries, and internal guest requests
• Monitor emails and other services to meet guest needs
• Assist with luggage storage and transportation arrangements
• Complete shift checklist
• Follow PCI and cash handling SOPs
• Log and track lost and found items
• Maintain a professional and pleasant demeanor

Skills

Customer service

Communication

Attention to detail

Organizational skills

Job description

The primary responsibility of a Hotel Front Desk Agent is to greet the guests and ensure their stay is enjoyable. The ideal candidate will be naturally friendly and willing to cater to the needs of our guests. This person usually has the initial contact with arriving guests and has the unique opportunity to make a wonderful and professional impression. This position is responsible for checking guests in and out of the hotel and confirming reservations. This position is geared towards a person who is dedicated to providing outstanding guest service. To be successful in this role, you will need to be a genuine "people person" and enjoy interacting with travelers.

DUTIES AND RESPONSIBILITIES

• Greet all lobby visitors with a genuine smile and warm welcome. Check-in and check-out guests
• Confirm guest reservation details
• Answer incoming calls, answer inquiries and address internal guest requests
• Monitor emails and other services to ensure that any guest needs are met
• Assist with luggage storage and help guests with arranging transportation
• Complete shift checklist
• Follow all PCI and cash handling SOPS
• Track/Log all lost and found items
• Maintain a professional and pleasant demeanor

REQUIREMENTS

• Experience in a customer-facing role (Minimum 1-2 years), Prior hotel front desk experience prefered
• Successful history as a front desk agent or related hospitality experience
• Must have a flexible work schedule, able to work weekends and holidays
• Outstanding attention to detail and extremely organized