Front Desk Agent

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort; Puerto Rico; On-site; USD 23,000 - 32,000; Full time

Job summary

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort in Puerto Rico is seeking a Front Desk Agent to provide attentive, courteous and efficient service to guests during check-in, stay, and checkout, while helping maximize room revenue and occupancy.

Education & experience include college coursework in related field, high school diploma or equivalent, computer experience, and customer service experience; hotel experience preferred.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Responsibilities

• Provide attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
• The Front Desk Agent will be responsible for handling guest inquiries and resolving issues in a timely and professional manner.

Job description

Job Summary

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education & Experience

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Physical Requirements

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.