Front Desk Agent

The Crescent Hotels Group; Redwood City (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

The Crescent Hotels & Resorts in Redwood City, CA is seeking a Guest Services Agent to warmly greet guests, register them, and guide them to their rooms. You will handle check-out, process payments, and upsell hotel services to enhance occupancy and revenue.

Responsibilities include answering guest questions, resolving issues promptly, and relaying messages. The position is at-will and pays $22.98 per hour in California.

Qualifications

• The role requires guest service experience and strong communication.
• Ability to handle payments and upsell services in a hospitality setting.
• Familiarity with hotel procedures and check-in/check-out processes.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information and assigning rooms.
• Assist guests with check-out, process payments, and handle various forms of payment; manage currency exchange if needed.
• Demonstrate knowledge of hotel services, room types, promotions, and local area information; upsell hotel services to maximize occupancy.
• Respond to guest inquiries and resolve issues in a timely, friendly manner; field complaints and negotiate solutions.
• Receive, relay, and manage messages for guests.

Job description

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

For applicants who will be working in California, the anticipated compensation range for the position is $22.98 per hour The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts