Front Desk Agent

WizeHire, Inc; Puyallup (WA); On-site; USD 25,000 - 26,000; Full time

Job summary

ARK in Washington (Puyallup) is seeking a Front Desk Agent to be the first point of contact for guests, handling check-ins, check-outs, reservations, and inquiries with a friendly, professional approach.

In this role you will coordinate with housekeeping, process payments, balance cash, and generate reports for the next shift, while maintaining a guest-centered focus and proficiency with Microsoft Office applications.

Qualifications

• Experience in hospitality or food service is a plus.
• Strong customer service skills with a guest-focused approach.
• Proficiency with internet tools and Microsoft Office applications.

Responsibilities

• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Take reservations in person, via email, or over the phone, including group bookings.
• Answer queries about hotel services, dining, facilities, and directions.
• Coordinate with housekeeping and maintenance to address guest concerns promptly.
• Balance cash at the end of the shift and generate accounting reports for the next shift.
• Stand, walk, and lift up to 25 pounds as needed.

Skills

Customer service

Multitasking

Cash handling

Guest relations

Microsoft Office

Tools

Excel

Word

Outlook

PowerPoint

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Take reservations in person, via email, or over the phone, including group bookings.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Compensation

$18.50 - $19 hourly

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!