Front Desk Agent

Wyndham Hotels & Resorts; Exton (Chester County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Agent to provide exceptional service to guests during check-in, stay, and checkout. Responsibilities include managing guest inquiries, ensuring smooth check-ins and checkouts, and promoting hotel services. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to multitask effectively in a fast-paced environment.

Qualifications

• Experience in hospitality or related fields preferred.
• Effective verbal and written communication skills.
• Computer literacy required.

Responsibilities

• Answer guest inquiries regarding restaurants, transportation, entertainment.
• Handle check-ins and checkouts courteously and efficiently.
• Promote hotel promotions and guest programs.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Education

High School diploma or equivalent

College coursework in a related field

Tools

Front Desk Computer Systems

Job description

Job Title: Front Office Agent

Location: Residence Inn Exton, 10 North Pottstown Pike, Exton, PA 19341

Compensation: Hourly

Company Overview

Highgate is a premier real estate investment and hospitality management company, recognized as an industry innovator. With a portfolio exceeding $20B in assets and over $5B in revenues, Highgate operates in key markets across the U.S., Europe, Latin America, and the Caribbean. The company specializes in all stages of the hospitality property cycle, develops bespoke hotel brands, and utilizes proprietary revenue management tools. Headquartered in London, New York, Dallas, and Seattle, Highgate is a trusted partner for top ownership groups and hotel brands.

Job Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, their stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions listed in the Red Book.
4. Familiarize with all in-house groups and restricted dates.
5. Obtain necessary information for reservations and follow rate-quoting procedures.
6. Understand hospitality terminology.
7. Know emergency procedures and assist as needed.
8. Handle check-ins and checkouts courteously and efficiently.
9. Use proper radio etiquette when communicating with staff.
10. Operate all relevant front desk computer systems proficiently.
11. Complete shift duties promptly, including reports and checks.
12. Balance and prepare paperwork for shift closure.
13. Promote hotel promotions and guest programs.
14. Maintain a clean and organized work area.
15. Assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field is helpful.
• Experience in hospitality or related fields preferred.
• High School diploma or equivalent required.
• Computer literacy required.
• Customer service experience preferred.
• Maintain a friendly and professional demeanor at all times.
• Effective verbal and written communication skills.
• Ability to multitask, prioritize, and meet deadlines.
• Maintain high standards of appearance and grooming.
• Adhere to hotel standards and regulations for safety and efficiency.
• Proactive problem-solving skills.
• Ability to handle sensitive information confidentially.
• Show initiative and anticipate guest needs.
• Perform additional duties as assigned by management.