Front Desk Agent

Wyndham Hotels & Resorts; Mount Laurel Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Agent to provide exceptional service to guests at their Mount Laurel location. This role involves managing check-ins and checkouts, addressing guest inquiries, and maintaining a welcoming environment. Ideal candidates will have a high school diploma, experience in hospitality, and strong communication skills. Join a dynamic team and contribute to delivering outstanding guest experiences.

Qualifications

• Experience in hospitality or related fields preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Provide attentive and courteous service to guests during check-in and checkout.
• Handle inquiries regarding restaurants, transportation, and entertainment.
• Complete shift checklists and reports promptly.

Skills

Customer service

Communication

Problem-solving

Multitasking

Education

High School diploma or equivalent

College coursework in related fields

Tools

Front Desk computer system

Job description

Compensation Type: Hourly

About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. The company develops bespoke hotel brands and utilizes industry-leading revenue management tools to optimize performance and asset value. Led by experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and hotel brands. The company has offices in London, New York, Dallas, and Seattle.

Location

Hyatt House Mount Laurel

3000 Crawford Pl, Mt. Laurel, NJ 08054

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions as listed in the Red Book.
4. Be familiar with all in-house groups.
5. Be aware of closed out and restricted dates.
6. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
7. Be familiar with hospitality terminology.
8. Know emergency procedures and assist as needed.
9. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
10. Use proper two-way radio etiquette when communicating with staff.
11. Operate all relevant aspects of the Front Desk computer system.
12. Complete shift checklists and reports promptly.
13. Balance and prepare paperwork for shift closing.
14. Maintain and promote hotel promotions and guest programs.
15. Keep a clean work area.
16. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in related fields is helpful.
2. Experience in hospitality or related fields preferred.
3. High School diploma or equivalent required.
4. Computer skills required.
5. Customer service experience preferred.
6. Maintain a warm, friendly demeanor at all times.
7. Excellent verbal and written communication skills.
8. Ability to multitask and prioritize effectively.
9. Adherence to attendance and grooming standards.
10. Compliance with hotel standards and regulations.
11. Problem-solving skills and initiative.
12. Ability to handle confidential information appropriately.
13. Willingness to cross-train and perform additional duties as needed.