Front Desk Agent

Highgate; Mount Laurel Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent, providing exceptional service during guest check-in and checkout. In this role, you will manage guest inquiries, handle reservations, and ensure a welcoming atmosphere. Ideal candidates will have strong communication skills and a customer-focused approach.

Qualifications

• Previous hotel or related experience preferred.
• Computer skills required.

Responsibilities

• Answer guest inquiries about services and amenities.
• Handle check-ins and checkouts courteously.
• Complete shift duties promptly, including reports.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High School diploma or equivalent

College coursework in related fields

Tools

Front Desk computer system

Job description

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About Highgate

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It operates in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company manages a global portfolio exceeding $20B in assets and generating over $5B in revenue. Highgate offers guidance across all stages of the hospitality cycle, develops bespoke hotel brands, and utilizes proprietary revenue management tools to optimize performance and asset value. Its leadership comprises experienced hotel management professionals, and it maintains offices in London, New York, Dallas, and Seattle.

Position Details

Compensation Type: Hourly

Location: Hyatt House Mount Laurel, 3000 Crawford Pl, Mt. Laurel, NJ 08054

Overview

The Front Office Agent provides attentive, courteous, and efficient service during guest check-in, stay, and checkout, aiming to maximize room revenue and occupancy.

Responsibilities

1. Answer guest inquiries about restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions.
4. Familiarize with in-house groups and restricted dates.
5. Gather necessary reservation information and follow rate-quoting procedures.
6. Understand hospitality terminology and emergency procedures.
7. Handle check-ins and checkouts courteously and efficiently.
8. Use radio etiquette when communicating with staff.
9. Operate the Front Desk computer system proficiently.
10. Complete shift duties promptly, including reports and paperwork.
11. Maintain promotional materials and guest programs.
12. Keep work area clean and assist with safe deposit boxes.

Qualifications

1. College coursework in related fields is helpful.
2. Previous hotel or related experience preferred.
3. High School diploma or equivalent required.
4. Computer skills required.
5. Customer service experience preferred.
6. Maintain a friendly demeanor and effective communication skills.
7. Ability to multitask, prioritize, and maintain confidentiality.
8. Attend regularly as per hotel standards.
9. Present a professional appearance and follow safety regulations.
10. Show initiative and problem-solving skills.
11. Cross-train in other hotel areas as needed.
12. Perform additional duties as assigned.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality