Front Desk Agent

Crescent Hotels & Resorts; Petersburg (AK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free Parking

Matching 401-K

Room Discounts

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent to warmly greet guests, register them and ensure smooth checkout, contributing to outstanding guest service and profitability.

You will input guest information, explain room rates, promote services, and assist with payments; navigate inquiries and resolve issues promptly. This role requires flexible scheduling including nights, holidays, and weekends with front desk experience preferred.

Qualifications

• Front Desk Agent experience preferred.
• Flexible schedule including night, holidays and weekends.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and payment processing.
• Promote hotel services and room up-selling.
• Respond to guest inquiries and resolve issues promptly.
• Field guest complaints and negotiate solutions.
• Receive and relay messages to guests.

Skills

Upselling

Guest service

Communication

Job description

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• Must be able to work a flexible schedule that includes night, holidays and weekends

Front Desk Agent Experience preferred

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

• Benefits
• Free Parking
• Matching 401-K
• Room Discounts