Front Desk Agent

Spire Hospitality; Peabody (MA); On-site; USD 19,889 - 28,326; Part time

Benefits offered by this job

Earned wage access

Dental and vision insurance

Pet discount program

Hotel discounts

Wellness programs

Job summary

Spire Hospitality in Peabody is looking for a part-time Front Desk Associate to provide exceptional service and create memorable experiences for guests. The ideal candidate will have at least one year of customer service experience, preferably in hotels, and be comfortable using MS Office Suite. Responsibilities include welcoming guests warmly, managing check-in/check-out processes, and addressing guest inquiries. A pay rate of $17.50 per hour is offered for evening shifts, typically from 3 PM to 11 PM.

Qualifications

• One year of experience in customer service or a guest-facing role required.
• One year of Front Desk experience in hotels preferred.
• Comfortable working with computers and MS Office Suite.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Streamline the check-in and check-out process for guests.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service skills

Multitasking

Problem solving

Communication skills

Education

High school diploma or its equivalent

Tools

MS Office Suite

Hotel PMS systems

Job description

Centrally located on Boston's North Shore, our hotel is perfectly situated near Salem, Gloucester, Rockport, and Cape Ann. Stay with us to visit the Salem Witch Museum, House of Seven Gables, or all of the culture and charm that the city of Boston offers! Our Ithaki Restaurant is sure to delight and is a favorite of locals. 183 Rooms, 10,000 sq. ft. event space, Ithaki Modern Mediterranean Restaurant.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We ensure you have the support, tools, and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive part‑time benefits package consisting of earned wage access, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, life, critical accident or illness, short‑ & long‑term disability, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check‑in and check‑out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Hotel Specific

• Rate of Pay: $17.50 per hour
• Part‑time position
• Seeking open availability to include Friday, Saturday and Sunday nights, 3 pm - 11 pm

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for the majority of shift

Qualifications

• High school diploma or its equivalent
• One year of Front Desk experience in hotels preferred
• One year of experience working in customer service or a guest‑facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.