Room Attendant

Spirehotels; Dedham (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive full-time benefits package

Dental and vision insurance

401K and paid time off

Wonderful hotel discounts

Job summary

Spirehotels in Dedham, Massachusetts, is looking for a dedicated Guest Services team member to provide exceptional service and ensure guest satisfaction. As part of the Housekeeping team, responsibilities include preparing rooms, maintaining cleanliness, and addressing guest requests. A high school diploma or equivalent is required. The position offers comprehensive full-time benefits including discounts and wellness programs, and involves physical demands such as lifting and cleaning responsibilities.

Qualifications

• Reliable commitment to cleanliness and guest satisfaction.
• Ability to lift and carry loads weighing up to 50 lbs.
• Efficiently manage time to clean a minimum of 13 rooms per day.

Responsibilities

• Provide exceptional service to guests and attend to their requests.
• Ensure prompt return of lost items to guests.
• Prepare cleaning carts efficiently for daily cleaning tasks.
• Maintain cleanliness in guestrooms including bathrooms and linens.
• Report supply levels to maintain guest satisfaction during operations.

Education

High school diploma or its equivalent

Job description

Holiday Inn Boston-Dedham Hotel & Conf Ctr
55 Ariadne Rd.
Dedham, MA 02026, USA

Description

Our hotel offers sensibly priced accommodations within steps of Legacy Place shopping and entertainment facility. Attractions like Gillette Stadium and Faniuel Hall are an easy and convenient drive in either direction. Enjoy dinner at our Asian-inspired restaurant, Bamboo. 200 Rooms, 5,000 sq. ft. event space.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full‑time benefits package consisting of dental, vision, pet discount program, identity theft protection, Earned Wage Access to get paid before payday, pre‑paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short‑ & long‑term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

In this role, you will excel in delivering outstanding Guest Services as a vital member of our Housekeeping TEAM. You will be responsible for achieving and maintaining guest satisfaction by creating a home‑away‑from‑home atmosphere. From the moment guests enter their room, the attendant ensures they experience a sense of relief and comfort.

Essential Job Functions

• Provide exceptional service to our guests by promptly addressing their requests with genuine engagement and thoughtfulness, ensuring their complete satisfaction
• Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels
• Prepare carts with all necessary supplies to ensure seamless and efficient cleaning of assigned guest rooms throughout the day
• Demonstrate a commitment to cleanliness by dusting surfaces, disposing of trash, cleaning bathrooms, and refreshing bed linens and towels in guestrooms, ensuring every detail shines with perfection
• Report supply levels and any equipment issues promptly to ensure seamless operations and guest satisfaction

Physical Demands

• Lift, carry loads weighing up to 50 lbs
• Push and pull wheeled carts weighing up to 50 - 100lbs
• Extend arms overhead, scrub, bend, and stoop for extended periods and work in confined spaces
• Meet deadlines, including thoroughly cleaning a minimum of 13 rooms per day

Qualifications

• High school diploma or its equivalent

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.