Front Desk Agent

Marriott-Internationa; Denver (CO); On-site; USD 26,573 - 26,863; Full time

Benefits offered by this job

Early pay / earned wage access

Medical, dental, vision insurance

Pet discount program

401K matching

Life, disability, paid time off

Job summary

SPIRE Hospitality is seeking a Front Desk Associate to deliver best-in-class guest service at our Denver-area hotels. The role involves check-in/check-out, answering calls, and responding to guest questions with a thoughtful, engaging approach.

Qualified candidates have at least one year of front desk or guest-facing experience, strong MS Outlook/Word/Excel skills, and familiarity with FOSSE PMS systems is a plus. Flexible AM/PM shifts and full-time benefits are included.

Qualifications

• Education: High school diploma or its equivalent.
• Experience: One year of Front Desk experience in hotels preferred.
• One year of experience in customer service or a guest-facing role required.
• Proficient with MS Outlook, Word, and Excel.
• Experience with FOSSE PMS systems a plus.

Responsibilities

• Provide our guests with the best-in-class service while being engaging, and thoughtful.
• Ensure timely response to guest questions and requests.
• Check-in and check-out guests efficiently.
• Promptly and professionally answer incoming phone calls.
• Resolve guest concerns with attentive service recovery.
• Flexible schedule to include AM (6am - 2pm) & PM (2pm - 10 pm) shifts required.

Skills

Customer service

Guest interactions

Communication

Education

High school diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

FOSSE PMS

Job description

Company Overview

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Benefits

We offer a comprehensive full-time benefits package including early pay or earned wage access, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, disability, paid time off, wellness programs, hotel discounts, and more.

Essential Job Functions

• Provide our guests with the best-in-class service while being engaging, and thoughtful
• Ensure timely response to guest questions and requests
• Check-in and check-out guests efficiently
• Promptly and professionally answer incoming phone calls
• Resolve guest concerns with attentive service recovery
• Hourly wage: $19.29 - $19.50
• Flexible schedule to include AM (6am - 2pm) & PM (2pm - 10 pm) shifts required

Physical Demands

• Ability to exert up to 10 pounds of force
• Primarily standing for working shift

Qualifications

• Education: High school diploma or its equivalent
• Experience: One year of Front Desk experience in hotels preferred
• One year of experience working in customer service or a guest-facing role required
• Confident utilizing MS Outlook, Word, and Excel
• Previous experience with FOSSE PMS systems a plus

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.