Front Desk Agent

Spire Hospitality; Peabody (IL); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Earned Wage Access

401k

Hotel discounts

Job summary

Spire Hospitality, LLC is seeking a Part-time Front Desk Agent to warmly welcome guests and provide exceptional service throughout their stay. You and the front desk team will craft seamless experiences from arrival to departure, ensuring guest satisfaction.

Qualifications include a High School diploma or equivalent, at least one year in front desk or guest-facing roles, and computer proficiency with MS Office.

Qualifications

• High school diploma or equivalent required.
• One year of Front Desk experience in hotels preferred.
• One year of experience in customer service or a guest-facing role required.
• Proficient with MS Office (Outlook, Word, Excel).
• Previous experience with hotel PMS systems is a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Multitasking

Phone handling

Education

High school diploma or equivalent

Tools

MS Office

MS Outlook

Excel

Hotel PMS systems

Job description

Centrally located on Boston’s North Shore, our hotel is perfectly situated near Salem, Gloucester, Rockport, and Cape Ann. Stay with us to visit the Salem Witch Museum, House of Seven Gables, or all of the culture and charm that the city of Boston offers! Our Ithaki Restaurant is sure to delight and is a favorite of locals. 183 Rooms, 10,000 sq. ft. event space, Ithaki Modern Mediterranean Restaurant.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a benefits package consisting of EARNED WAGE ACCESS get paid before payday, 401k, wonderful hotel discounts and much more.

As a Front Desk Agent, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Hotel Specific:

• Rate of Pay: $17.50 per hour
• Part-time position
• Seeking open availability to include Friday, Saturday and Sunday nights, 3pm -11pm

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications:

• High school diploma or its equivalent
• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans