Candlewood Suites Boston North Shore Danvers - Front Desk Agent

Aimbridge Hospitality; Danvers (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Disability Income

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Candlewood Suites Boston/North Shore/Danvers seeks a Front Desk Agent to welcome guests, manage check-ins/outs, and ensure a smooth, friendly experience at every interaction.

Ideal candidates have a high school diploma and familiarity with hotel software; daily tasks include guest requests and coordinating with team to maintain front desk operations.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm, quality guest service and handle inquiries to ensure memorable stays.
• Communicate clearly with guests and team to keep operations smooth.
• Think quickly to resolve issues and turn challenges into positive outcomes.
• Multitask with reservations, check-ins/check-outs, and handling financial details.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.


• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.


• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.


• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.


• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!


• Medical, Dental, and Vision Coverage


• Short-Term and Long-Term Disability Income


• Term Life and AD&D Insurance


• Paid Time Off


• Employee Assistance Program


• 401k Retirement Plan

Property Information

Candlewood Suites Boston/North Shore/Danvers is a newly renovated extended‑stay hotel offering a modern, comfortable environment for both guests and employees. The property features refreshed suites with full kitchens, upgraded in‑room amenities, new bedding, a fitness room, and complimentary laundry facilities. Located at the junction of Route 1, I‑95, and Route 114, the hotel sits close to Salem, Boston, Gloucester, and several major business hubs. It’s a pet‑friendly, long‑stay environment that blends convenience, comfort, and a welcoming atmosphere for travelers and staff alike.