FRONT DESK AGENT

Bclynd; Overland Park (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Full-Time Front Desk Agent to provide exceptional service at their Overland Park location. This role is pivotal in creating a welcoming atmosphere for guests, ensuring smooth check-ins and checkouts, and addressing inquiries with professionalism. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication and multitasking abilities. Join a dynamic team where your contributions will enhance guest experiences and help maintain high operational standards. If you are passionate about hospitality and enjoy working with people, this is the perfect opportunity for you!

Benefits

Sign-On Bonus up to $1,000

Flexible Scheduling

Employee Discounts

Training and Development Programs

Qualifications

• High School diploma or equivalent required; college coursework helpful.
• Experience in hospitality preferred, with strong customer service skills.

Responsibilities

• Greet and welcome all guests in a friendly and efficient manner.
• Handle check-ins and checkouts, ensuring guest satisfaction.
• Answer inquiries about hotel services and maintain a clean work area.

Skills

Customer Service

Communication Skills

Multitasking

Problem Solving

Attention to Detail

Education

High School Diploma or Equivalent

College Coursework in Related Field

Tools

PBX Console

Front Desk Computer System

Job description

Job Details

Job Location: TownePlace Suites Overland Park - Overland Park, KS

Position Type: Full Time

Salary Range: $15.00 - $15.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Hospitality - Hotel

Description

Sign On Bonus up to $1,000 in a 6 month continuous Full - Time status.

Shift consists of 7:00 am - 3:00 pm, (can change depending on hotel demands). Must be flexible in days and able to work weekends and holidays!

The Full - Time Front Desk Agent at the TownePlace Suites in Overland Park, Kansas is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Reasonable Accommodation Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Qualification Standards

Education & Experience:

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer service experience preferred.

Physical Requirements:

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.

Work Environment:

• Indoor and outdoor hotel building, rooms, facilities, and structures.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel-required meetings and training.
• Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Duties & Functions

Fundamental Requirements:

• Greet and welcome all guests and staff approaching the Front Desk in accordance with BC Lynd standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and special promotions.
• Be familiar with all in-house groups.
• Be aware of closed-out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.