Front Desk Agent

Crestline Hotels & Resorts; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player in hospitality is seeking an enthusiastic Front Desk Agent to join their team. This role involves assisting guests with check-ins and check-outs, resolving complaints, and ensuring satisfaction. The ideal candidate will possess excellent customer service skills and the ability to anticipate guest needs. With opportunities for both full-time and part-time work, this position offers a pathway to advance in the hospitality field. Join a dynamic team where your contributions will enhance guest experiences and foster lasting relationships.

Qualifications

• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and maintain positive relations.
• Handle financial transactions and manage assigned bank.

Skills

Bilingual skills

Customer service

Problem-solving

Basic computer skills

Education

High School diploma or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

The Hyatt Place Miami Airport West-Doral is seeking an enthusiastic Front Desk Agent to join our team. We offer both full-time and part-time opportunities. Bilingual skills are highly preferred.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls, and handling special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor > Front Desk Manager > Front Office Manager > Operations Manager > Assistant General Manager > General Manager > Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints to ensure guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain knowledge of hotel features, services, hours, room rates, packages, promotions, and daily house count.
• Handle financial transactions accurately, including managing assigned bank.
• Answer phones within 3 rings with proper etiquette.
• Process guest check-ins and verify registration information.
• Collect payments and handle guest luggage escort.
• Manage overbooked or walk-in guests appropriately.
• Record wake-up calls, handle faxes, and communicate guest requests to relevant departments.
• Resolve discrepancies on room status reports and process check-outs and adjustments.

Education and Experience

• High School diploma or GED.
• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.