Candlewood Suites Lake Mary - Front Desk Agent

Aimbridge Hospitality LLC; Lake Mary (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Front Desk Agent at a welcoming hotel that prioritizes guest satisfaction. This pivotal role involves mastering customer service and communication to ensure a seamless experience for all guests. You will handle reservations, check-ins, and check-outs while maintaining a friendly atmosphere. Enjoy the benefits of a competitive package that includes medical coverage, paid time off, and a 401k plan, all in a charming location near Orlando. If you thrive in a fast-paced environment and love making guests feel at home, this opportunity is perfect for you.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Short-Term Disability

Long-Term Disability

Term Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide outstanding service to guests with a friendly demeanor.
• Manage reservations, check-ins, and check-outs efficiently.

Skills

Customer Service Excellence

Communication Skills

Problem-Solving

Multitasking Ability

Financial Skills

Education

High School Diploma or Equivalent

Tools

Hotel Management Software

Microsoft Office Suite

Job description

Candlewood Suites Lake Mary - Front Desk Agent Address 1130 Greenwood Blvd, Lake Mary, FL, 32746

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Pleasantly situated in a small town with all the benefits of Orlando but without the traffic, the Candlewood Suites Lake Mary hotel is an idyllic place to stay during a business or leisure visit. The hotel's location near Orlando, Florida is perfect for quick access to I-4 and the entire Orlando metro area. Tourists and families enjoy the short drive to Universal Studios and SeaWorld, as well as top-class golf and shopping right around the hotel's location in Lake Mary, Florida. Two beautiful courses are within six miles (Magnolia Plantation and Timacuan), and premier shopping is just as close at Seminole Towne Center and the lakefront development of Uptown Altamonte.Business travelers love this hotel's location near Orlando, Florida as well, since businesses like Scholastic, Duke Energy, and Verizon are nearby. With convenient and quick access to I-4 and a 24-hour Business Center, the hotel's suites in Lake Mary are a perfect accommodation for corporate travelers.

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