Front Desk Agent

Westgate Resorts; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent to join their dynamic team. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer service. As the first point of contact for guests, you will play a crucial role in creating memorable experiences. Your responsibilities will include managing check-ins, assisting with inquiries, and ensuring guest satisfaction through meticulous attention to detail. Join a supportive team that values integrity, passion, and hard work while enjoying comprehensive benefits and opportunities for growth.

Benefits

Comprehensive health benefits

Paid Time Off (PTO)

401K with company match

Daily Pay benefit

Tuition Assistance

Employee Assistance Program (EAP)

Life and Disability Insurance

Pet Insurance

Exclusive discounts for Team Members

Advancement & development opportunities

Qualifications

• Must be able to lift up to 15lbs and stand for long periods.
• Excellent customer service skills and strong communication abilities.

Responsibilities

• Greet guests warmly and facilitate smooth check-in procedures.
• Manage billing procedures and assist guests with inquiries.
• Conduct nightly checks to ensure guest satisfaction.

Skills

Customer Service

Communication Skills

Attention to Detail

Education

High School Diploma or GED

Job description

2 days ago Be among the first 25 applicants

Company Description

Company Description

Starting pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it

A charming all-villa resort, Westgate Leisure Resort provides you with a great opportunity to engage with visitors from around the world as they arrive to visit world-famous theme parks and attractions throughout Central Florida. As part of the Westgate Leisure Resort team, you will help provide guests a home away from home in this fun and rewarding work environment.

Job Description

As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:

As a Front Desk Agent, you will:

• Greet guests warmly upon arrival, facilitating smooth check-in procedures
• Efficiently register guests, ensuring accurate information and assigning suitable rooms
• Issue room keys and provide necessary instructions to the guest
• Manage telephone communications by transmitting and receiving messages professionally
• Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance
• Maintain up-to-date records of room availability and guest accounts for efficient management
• Handle billing procedures, including computing bills, collecting payments, and providing change
• Take reservations and confirm bookings promptly and accurately
• Record and post charges to guest ledgers, including room rates and additional services
• Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests
• Conduct nightly bucket checks to ensure guest satisfaction and comfort.
• Demonstrate active listening skills and provide effective solutions to guests' concerns and issues
  
  
  

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• Must be able to lift up to 15lbs
• Must be able to stand for long periods of time
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Excellent customer service skills
• Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States
  
  
  

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs
  
  
  

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitality

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