Front Desk Agent

Highgate; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to deliver exceptional service to guests at the Country Inn & Suites in Orlando. This entry-level position offers a dynamic environment where you can showcase your customer service skills and gain valuable experience in hotel operations. As a key member of the front office team, you will engage with guests, manage reservations, and ensure a smooth check-in and checkout process. Join a company that values innovation and excellence in hospitality and take the first step in your career with this exciting opportunity.

Qualifications

• High School diploma required; college coursework in related field is helpful.
• Customer service experience and effective communication skills are essential.

Responsibilities

• Provide courteous service to guests during check-in, stay, and checkout.
• Answer inquiries and handle check-ins/checkouts efficiently.
• Promote guest programs and maintain a clean work area.

Skills

Customer service experience

Effective verbal communication

Problem-solving skills

Computer proficiency

Multitasking and prioritization

Education

High School diploma or equivalent

College coursework in related field

Tools

Front desk computer systems

Job description

Join to apply for the Front Desk Agent role at Highgate

1 week ago Be among the first 25 applicants

Join to apply for the Front Desk Agent role at Highgate

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio of global properties exceeds $20B in assets and generates over $5B in revenues. Highgate provides expert guidance through all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. The company also develops bespoke hotel brands and uses industry-leading revenue management tools to optimize performance and asset value. With experienced hotel management leaders, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

Compensation Type: Hourly

Location: Country Inn & Suites Orlando, 5440 Forbes Place, Orlando, FL 32812

Overview

The Front Office Agent provides attentive, courteous, and efficient service to guests during check-in, their stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
2. Have hotel experience.
3. Follow all cash handling and credit policies.
4. Be aware of all rates, packages, and promotions.
5. Familiarize with all in-house groups.
6. Know about closed out and restricted dates.
7. Gather necessary information for reservations and follow rate-quoting procedures.
8. Understand hospitality terminology.
9. Know emergency procedures and assist as needed.
10. Handle check-ins and checkouts courteously and efficiently.
11. Use proper radio etiquette when communicating with staff.
12. Operate all front desk computer systems.
13. Complete shift duties timely and efficiently.
14. Perform tasks like bucket checks, rate verification, and housekeeping reports.
15. Balance and prepare shift paperwork according to hotel standards.
16. Promote and market guest programs and promotions.
17. Maintain a clean work area.
18. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in related field helpful.
2. Hotel experience preferred.
3. High School diploma or equivalent required.
4. Computer proficiency required.
5. Customer service experience preferred.
6. Maintain a friendly demeanor at all times.
7. Effective verbal and written communication skills.
8. Ability to multitask and prioritize.
9. Consistent attendance and professional appearance.
10. Adherence to hotel standards and regulations.
11. Problem-solving skills and initiative.
12. Ability to handle sensitive information confidentially.
13. Cross-training in hotel operations is a plus.
14. Perform other duties as assigned.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

Referrals can double your chances of interviewing at Highgate. Sign in to set job alerts for “Front Desk Representative” roles.