Front Desk Agent

Crestline Hotels & Resorts; Orlando (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel is seeking a Front Desk Agent to provide excellent customer service and assist guests with check-in and check-out. This role involves managing guest requests, handling payments, and maintaining positive relations. Ideal candidates should have a High School Diploma and experience in a similar role. Join a supportive team with great benefits and opportunities for career advancement.

Benefits

Competitive wages

Great benefits

Positive work environment

Qualifications

• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints to ensure satisfaction.
• Maintain positive guest relations at all times.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts.

Embassy Suites Icon Park is seeking a Front Desk Agent to join the team. We offer great benefits, competitive wages, and a positive work environment.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, handling all phone calls, and managing special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor → Front Desk Manager → Front Office Manager → Operations Manager → Assistant General Manager → General Manager → Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints to ensure satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Maintain positive guest relations at all times.
• Keep thorough knowledge of hotel features, services, room rates, promotions, daily house count, arrivals/departures, and group activities.
• Manage assigned bank and ensure accuracy of funds.
• Keep bank secure at all times.
• Answer phone calls within 3 rings using proper etiquette.
• Process guest check-ins and verify registration details.
• Handle payments, including cash and credit card transactions.
• Coordinate with Bell Persons for guest luggage.
• Manage overbooked or walk-in guests.
• Record wake-up calls, handle guest faxes, and communicate guest requests to relevant departments.
• Resolve discrepancies in room status reports and process check-outs and adjustments.

Education and Experience

• High School Diploma or GED.
• At least one year of experience in a similar hotel role.
• Basic computer skills required.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.