Front Desk Agent

Crescent Hotels & Resorts; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job description

Responsibilities

1. Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or accompanying them with a bell person.
2. Assist guests with check-out by ensuring rooms and services are correctly billed, using the point-of-sale system, handling payments, processing credit and debit cards, accepting various payment forms, converting foreign currency, making change, and processing gift certificates and cards.
3. Demonstrate thorough knowledge of hotel offerings, including room categories, rates, packages, promotions, local area, and general hotel information. Answer guest questions and inquiries effectively.
4. Use up-selling techniques to promote hotel services and maximize room occupancy.
5. Respond promptly and courteously to guest inquiries and requests, resolving issues efficiently.
6. Handle guest complaints, conduct research, and negotiate solutions to ensure guest satisfaction.
7. Receive, input, retrieve, and relay messages to guests as needed.

Qualifications and Skills

• Effective communication and customer service skills, with patience, tact, and diplomacy to handle challenging situations.
• Flexibility to work any shift, including evenings, weekends, and holidays.

Additional Qualifications

• Skills, behaviors, motivations, education, experience, and licenses/certifications relevant to the role are implied but not detailed in this description.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. All applicants will be notified of their rights under federal employment laws. For more information, review the 'Know Your Rights' notice from the Department of Labor.