Front Desk Agent

Crestline Hotels & Resorts; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is looking for a dedicated Front Desk Agent to join their team. This full-time role involves assisting guests with check-in and check-out, managing guest requests, and ensuring a positive experience throughout their stay. The ideal candidate will possess strong guest relations skills and basic computer proficiency, contributing to a welcoming environment. With opportunities for career advancement, this position offers a chance to grow within the organization while providing exceptional service to guests. Join a team that values a positive work atmosphere and competitive benefits!

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Qualifications

• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints to ensure satisfaction.
• Maintain knowledge of hotel features and services.

Skills

Guest Relations

Cash Handling

Basic Computer Skills

Education

High School Diploma or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

Homewood Suites by Hilton is seeking a Full-Time Front Desk Agent. We offer great benefits, a positive work environment, and competitive wages.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls, and handling special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

• Front Desk Supervisor
• Front Desk Manager
• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager
• Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints to ensure guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain knowledge of hotel features, services, hours of operation, room rates, packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Handle cash and ensure bank security.
• Answer department telephone within 3 rings using proper etiquette.
• Process guest check-ins and verify registration information.
• Obtain and input payment information; handle cash transactions.
• Assist with guest luggage and escort services.
• Manage overbooked guests and walk-ins.
• Handle wake-up calls, guest faxes, and communicate guest requests to departments.
• Resolve discrepancies in room status reports with Housekeeping.
• Process check-outs, vouchers, paid-outs, and miscellaneous charges.

Education and Experience

• High School Diploma or GED.
• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.