Front Desk Agent

Ultipro; Orange (CA); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts

Early pay / Earned wage access

Medical benefits

401K matching

Job summary

Hotel Fera Anaheim, a DoubleTree by Hilton, located in Orange County, seeks aFront Desk Associate to warmly welcome guests and ensure a seamless stay from check-in to check-out. You will respond to guest questions, handle phone calls professionally, and collaborate with team members to deliver outstanding service.

Ideal candidates have at least 1 year of front desk or guest-facing experience, strong computer skills (MS Office) and familiarity with PMS systems such as OPERA or OnQ.

Qualifications

• High school diploma or its equivalent.
• At least 1 year of Front Desk experience in hotels.
• At least 1 year of experience in customer service or guest-facing role.
• Proficiency with MS Office (Outlook, Word, Excel) and familiarity with hotel PMS systems such as OPERA or OnQ.

Responsibilities

• Deliver unparalleled service and care to guests.
• Respond promptly to guest questions and requests.
• Streamline check-in and check-out processes for guests.
• Answer incoming phone calls with professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Guest service mindset

Multitasking

Phone etiquette

Communication

Education

High school diploma or its equivalent

Tools

MS Suite (Outlook, Word, Excel)

OPERA

OnQ

Job description

Hotel Fera Anaheim, a DoubleTree by Hilton
100 The City Drive S
[e-mail]
Orange, CA 92868, USA

Description

A Stylish Orange County Stay — Close to the Action. Away from the Crowds. Hotel Fera, a DoubleTree by Hilton, is a boutique-inspired lifestyle hotel in the heart of Orange County. Just minutes from Disneyland® Resort, Angel Stadium, the Honda Center, the Anaheim Convention Center, Chapman University, and John Wayne Airport, Hotel Fera offers stylish accommodations, locally inspired dining at The Peel Craftbar & Kitchen, handcrafted Starbucks® coffee and grab-and-go favorites at K2 Koffee KITCHEN, an outdoor pool, pickleball courts, and more than 30,000 square feet of flexible indoor and outdoor meeting and event space.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Compensation: $20/hour

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications

Education

• High school diploma or its equivalent

Experience

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.