Front Desk Agent - Boutique Hotel Guest Experience

Ultipro; Orange (CA); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts

Early pay / Earned wage access

Medical benefits

401K matching

Job summary

Hotel Fera Anaheim, a DoubleTree by Hilton, located in Orange County, seeks aFront Desk Associate to warmly welcome guests and ensure a seamless stay from check-in to check-out. You will respond to guest questions, handle phone calls professionally, and collaborate with team members to deliver outstanding service.

Ideal candidates have at least 1 year of front desk or guest-facing experience, strong computer skills (MS Office) and familiarity with PMS systems such as OPERA or OnQ.

Qualifications

• High school diploma or its equivalent.
• At least 1 year of Front Desk experience in hotels.
• At least 1 year of experience in customer service or guest-facing role.
• Proficiency with MS Office (Outlook, Word, Excel) and familiarity with hotel PMS systems such as OPERA or OnQ.

Responsibilities

• Deliver unparalleled service and care to guests.
• Respond promptly to guest questions and requests.
• Streamline check-in and check-out processes for guests.
• Answer incoming phone calls with professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Guest service mindset

Multitasking

Phone etiquette

Communication

Education

High school diploma or its equivalent

Tools

MS Suite (Outlook, Word, Excel)

OPERA

OnQ

Job description

Hotel Fera Anaheim, a DoubleTree by Hilton, located in Orange County, seeks aFront Desk Associate to warmly welcome guests and ensure a seamless stay from check-in to check-out. You will respond to guest questions, handle phone calls professionally, and collaborate with team members to deliver outstanding service.

Ideal candidates have at least 1 year of front desk or guest-facing experience, strong computer skills (MS Office) and familiarity with PMS systems such as OPERA or OnQ.