Night Auditor

Grove Resort Orlando; Orange (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Hotel Fera Anaheim, a DoubleTree by Hilton, is seeking a Night Auditor/Front Desk Agent to warmly welcome guests and ensure seamless operations during the overnight shift. You will balance daily revenue and PMS reports, handle check-ins/outs, respond to requests, and maintain accuracy across the guest ledger and restaurant summaries.

The role requires a high school diploma, at least one year in guest services, and familiarity with hotel systems (OPERA, OnQ).

Qualifications

• High school diploma or equivalent required.
• 1 year experience as a Guest Services Agent preferred.
• Knowledge of accounting operations (receivables/payables) and basic financial reporting helpful.
• Previous hotel PMS experience (OPERA, OnQ) is a plus.

Responsibilities

• Deliver unparalleled service to guests with prompt responses to questions and requests.
• Prepare daily revenue reports and balance PMS reports for revenue and settlement accounts.
• Enter revenue/expenses into the system and generate daily reports (Guest Ledger, Daily Restaurant Summary).
• Handle check-ins and check-outs and answer calls professionally.
• Resolve guest concerns with attentive service recovery.

Skills

Guest services

Customer service

Communication

Education

High school diploma or equivalent

Tools

OPERA

OnQ

MS Office

Job description

Hotel Fera Anaheim, a DoubleTree by Hilton
100 The City Drive S
[e-mail]
Orange, CA 92868, USA

Description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you’ll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. As a Night Auditor/Front Desk Agent, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
• Resolve guest concerns with attentive service recovery

Compensation: $21/hour

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift
• Standing and moving about in the guest services and restaurant/bar areas throughout the shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• Hotel experience preferred
• 1-year experience as a Guest Services Agent required
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
• Basic mathematical skills to prepare financial reporting
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• CPR/First Aid Certification
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.