Front Desk Agent

KMG Hotels; Olathe (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to create memorable experiences for guests. In this pivotal role, you will be the first point of contact, ensuring guests feel welcomed and valued throughout their stay. Your responsibilities will include checking guests in and out, managing room assignments, and providing assistance with special requests. If you have a passion for service and enjoy working in a dynamic environment, this opportunity offers a chance to shine in the hospitality sector. Join a team where your contributions will enhance guest satisfaction and drive success for the hotel.

Qualifications

• High School diploma or equivalent required.
• One year front desk or guest service experience preferred.

Responsibilities

• Register guests and assign rooms, accommodating special requests.
• Use suggestive selling techniques to promote hotel services.

Skills

Customer Service

Communication Skills

Problem Solving

Sales Skills

Basic Math Skills

Education

High School Diploma

Tools

Opera

Job description

Candlewoods Suites-Olathe is seeking to hire a Front Desk Agent to represent the hotel to the guest throughout all stages of the guest's stay. The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Responsibilities:

1. Register guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in preregistration and blocking of rooms for reservations.
3. Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
7. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
8. Knows the location and types of available rooms as well as the activities and services of the property.
9. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
10. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
11. Knows how to use front office equipment.
12. Process guest check-outs.
13. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
14. Uses proper telephone etiquette.
15. Uses proper mail, package, and message handling procedures.
16. Attends department meetings.
17. Reports any unusual occurrences or requests to the manager or assistant manager.
18. Knows all safety and emergency procedures, is aware of accident prevention policies.
19. Maintains the cleanliness and neatness of the front desk area.
20. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Prerequisites:

1. High School diploma /Secondary qualification or equivalent.
2. One year front desk/guest service experience strongly preferred.
3. Proficiency in Opera is preferred but not essential.
4. Additional language skills preferred but not required.
5. Experience: Previous hotel-related experience desired.
6. Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
7. Being passionate about people and service.
8. Strong communication skills essential when interacting with guests and employees.
9. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
10. Basic math skills are used frequently when handling cash or credit.
11. Problem solving, reasoning, motivating and training abilities are often used.
12. Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Equal Opportunity Employer:

Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity EEO is The Law - https://www.eeoc.gov/