Extended Stay America Kansas City Airport Plaza Circle - Front Desk Agent

Aimbridge Hospitality; Kansas City (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent in Kansas City, where you will play a vital role in ensuring guest satisfaction through exceptional service. This entry-level position involves managing guest interactions, handling reservations, and providing a welcoming atmosphere. Enjoy a comprehensive benefits package including medical coverage, paid time off, and a 401(k) plan.

Benefits

Daily Pay option

Medical, Dental, and Vision coverage

Disability and Life Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Providing outstanding customer service with a friendly demeanor.
• Handling reservations, check-ins, and check-outs.
• Evaluating and resolving guest concerns efficiently.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Extended Stay America Kansas City Airport Plaza Circle - Front Desk Agent

Join our team as a Front Desk Agent at Extended Stay America Kansas City Airport Plaza Circle! This role is essential in delivering exceptional guest experiences through excellent customer service and communication.

About the Role

The Front Desk Agent is the key to our guest satisfaction, managing guest interactions and ensuring smooth front desk operations. Responsibilities include:

• Providing outstanding customer service with a friendly demeanor
• Communicating effectively to address guest inquiries and resolve issues promptly
• Evaluating and resolving guest concerns efficiently
• Handling reservations, check-ins, and check-outs
• Understanding basic financial information and performing arithmetic as needed

Qualifications

• High school diploma or equivalent; hotel or related experience preferred
• Familiarity with hotel management software and Microsoft Office

Benefits

Full-time employees are eligible for a comprehensive benefits package, including:

• Daily Pay option
• Medical, Dental, and Vision coverage
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

About Our Property

Located in Kansas City, known for barbecue and jazz, our hotel offers fully equipped kitchens and on-site laundry, making guests feel at home whether for a night or a month.

Additional Information

• Seniority Level: Entry level
• Employment Type: Full-time
• Industry: Hospitality