Front Desk Agent - Part Time

Hyatt Hotels Corporation; Kansas City (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel chain is seeking a Front Desk Agent to provide exceptional service to guests and support hotel operations. The role involves handling guest inquiries, processing reservations, and ensuring a welcoming environment. Ideal candidates will possess strong communication skills and a positive attitude, with prior hotel experience preferred. This position requires weekend availability and a commitment to maintaining high service standards.

Qualifications

• 6-12 months of related experience or training preferred; hotel experience is a plus.
• Weekend availability is required.

Responsibilities

• Acknowledge and respond to guest needs and requests.
• Register guests, collect payment methods, and maintain accurate registration information.
• Promote hotel bookings through prescribed reservation standards.

Skills

English

Communication

Listening

Education

High school diploma or GED

Job description

Job Overview

The Front Desk Agent is responsible for providing a variety of services to guests and plays a key role in generating revenue through room sales.

Responsibilities

1. Acknowledge and respond appropriately to guest needs and requests.
2. Report as scheduled, maintaining compliance with uniform standards and appearance.
3. Follow safety and security policies, procedures, and protocols.
4. Create an atmosphere of goodwill and service during guest interactions.
5. Answer inquiries about hotel services, directions, and local attractions.
6. Promote hotel bookings through prescribed reservation standards.
7. Stay updated on hotel promotions, discounts, and marketing strategies.
8. Pre-assign rooms considering special requests or needs.
9. Register guests, collect payment methods, and maintain accurate registration information.
10. Explain charges at checkout and finalize guest bills.
11. Transmit and receive messages for guests and colleagues.
12. Maintain accurate records of all transactions.
13. Post charges to guest folios, such as room, food, and other services.
14. Deposit guest valuables in the safe or safety deposit box.
15. Communicate guest room and facility status changes to relevant colleagues.
16. Assist with valet, guest shuttling, and baggage handling as needed.
17. Perform other duties as assigned by the Director of Rooms and Front Desk Manager.

Qualifications

Education

High school diploma or GED required.

Experience

6-12 months of related experience or training preferred; hotel experience is a plus. Weekend availability is required.

Skills

• Fluent in English, with excellent listening, comprehension, and communication skills.
• Ability to handle guest complaints positively and proactively.

Equal Opportunity Statement: All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.