Front Desk Agent

Regency Hotel Management, Inc.; Ohio; On-site; USD 10,000 - 60,000; Full time

Job summary

Shawnee Lodge & Cottages seeks a Front Desk Agent to provide exceptional customer service and ensure a positive experience for our guests. This role involves managing check-ins and check-outs, addressing guest inquiries, and maintaining the front desk area. Ideal candidates should possess strong communication skills and previous experience in hospitality, with flexibility for weekend and holiday shifts.

Benefits

Medical

Dental

Vision

Paid Time Off

401k

Employee Discounts

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Handle guest inquiries and resolve issues in a timely manner.
• Coordinate with housekeeping to ensure rooms are ready.

Skills

Communication

Interpersonal Skills

Problem-Solving

Customer Service

Time Management

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Reservation Systems

Job description

Job Title: Front Desk Agent

Location: Shawnee Lodge & Cottages, West Portsmouth, Ohio

Salary: Hourly (commensurate with experience)

Benefits: Medical, Dental, Vision, Paid Time Off, 401k, Employee Discounts, and more.

Job Summary:

As a Front Desk Agent at Shawnee Lodge & Cottages, you will be responsible for providing exceptional customer service to our guests as they check in and out of our hotel. You will be the first point of contact for our guests and will play a crucial role in creating a positive and welcoming stay for each and every guest.

Compensation & Benefits:

We offer a competitive hourly wage based on experience and a comprehensive benefits package including medical, dental, vision, paid time off, 401k, employee discounts, and more.

Responsibilities:

- Greet and welcome guests as they arrive at the hotel
- Check guests in and out of the hotel using our reservation system
- Handle guest inquiries and resolve any issues or complaints in a timely and professional manner
- Provide information about hotel facilities, services, and local points of interest
- Process payments and maintain accurate records of guest transactions
- Coordinate with housekeeping to ensure rooms are ready for new arrivals
- Answer phone calls and direct them to the appropriate department or person
- Keep the front desk area clean and organized at all times
- Assist with other duties as assigned by the Front Desk Manager or General Manager

Requirements:

- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Proficient in Microsoft Office and reservation systems
- Availability to work flexible hours, including weekends and holidays
- Must have reliable transportation to and from work

EEOC Statement:

Shawnee Lodge & Cottages is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.