Front Desk Agent

Best Western International; Oregon (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Part-Time Front Desk Agent to enhance guest experiences at a picturesque lodge in Central Oregon. This role is ideal for individuals who thrive in a dynamic environment and enjoy meeting new people. As a Front Desk Agent, you will play a vital role in welcoming guests, managing reservations, and ensuring a high standard of hospitality. Your passion for customer service and attention to detail will contribute to creating memorable experiences for travelers. Join a team that values respect, dignity, and transparency, and be part of a workplace where your contributions are recognized and appreciated.

Qualifications

• Passionate about hospitality and customer service.
• Ability to manage and resolve guest complaints professionally.

Responsibilities

• Greet guests warmly and respond to their needs promptly.
• Manage reservations and room assignments efficiently.
• Ensure cleanliness and organization of high-traffic areas.

Skills

Customer Service

Hospitality

Communication

Sales Techniques

Problem Solving

Education

High School Diploma

Job description

Are you looking for an exciting, fun and rewarding work atmosphere? Do you enjoy meeting new people and promoting local experiences?

At the Best Western Ponderosa Lodge, we’re fortunate to live and work in one of the most picturesque areas of Central Oregon. Our property accommodates both business and leisure travelers, and we are a destination hotel that has served many of the same customers for years. We also have staff members who have been with us for over a decade because we treat our employees with respect, dignity, and transparency. We are committed to building and maintaining a staff whose talents can be showcased and whose knowledge of Sisters, OR, and the surrounding areas can be shared with our guests.

Best Western Ponderosa Lodge is searching for a Part-Time Front Desk Agent to join our team. This role involves maintaining the cleanliness and presentation of the lobby, breakfast area, restrooms, and exterior spaces. Our ideal candidate is someone who is passionate about hospitality and takes pride in their work. Our front desk attendants represent the Hotel to the guest throughout all stages of the guest’s stay to ensure every guest experiences superior customer care.

Job Responsibilities:

1. Welcomes and greets guests with a warm friendly smile
2. Responds promptly to customer needs
3. Maintains an inventory of vacancies, reservations, and room assignments
4. Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures
5. Knows room locations, types of rooms available, and room rates
6. Registers arriving guests and assigns rooms
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
8. Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
9. Knows daily activities and meetings taking place in the hotel
10. Reports any unusual occurrences or requests to the manager or assistant manager
11. Manages and resolves guest complaints in a professional and courteous manner
12. Processes guest check-outs and handles monetary transactions
13. Maintains customers’ privacy
14. Maintains a high level of professional appearance and demeanor
15. Keeps high-traffic areas clean and organized
16. Punctuality, dependability, and regular attendance
17. Treat all coworkers with respect
18. Adheres to all hotel policies and procedures as outlined by hotel standards and Federal, State, and Local laws, including OSHA regulations
19. Must use appropriate protective equipment as needed for the job task
20. Performs other duties as assigned