Front Desk Agent

Bwpremierpanbil; Oregon (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in the hospitality sector is seeking a passionate and dedicated Front Desk Agent to join their team. This part-time role is perfect for individuals who thrive in a dynamic environment and enjoy interacting with guests. As the face of the hotel, you will ensure that every visitor enjoys a memorable experience, from welcoming them with a smile to managing reservations and addressing their needs. If you are self-motivated, detail-oriented, and love providing excellent customer service, this opportunity could be the perfect fit for you. Join a team that values respect, dignity, and a positive work atmosphere while showcasing your talents in a picturesque location.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet guests warmly and respond promptly to their needs.
• Manage reservations and assist with guest check-ins and check-outs.
• Maintain cleanliness and organization of the lobby and common areas.

Skills

Customer Service

Communication Skills

Multi-tasking

Problem-solving

Computer Skills

Knowledge of Local Events

Education

High School Diploma or Equivalent

Tools

Property Management Systems

Job description

Join to apply for the Front Desk Agent role at Best Western Premier Panbil Batam.

Job Description
Are you looking for an exciting, fun, and rewarding work atmosphere? Do you enjoy meeting new people and promoting local experiences?

At the Best Western Ponderosa Lodge, we’re fortunate to live and work in one of the most picturesque areas of Central Oregon. Our property accommodates both business and leisure travelers, and we are a destination hotel that has served many of the same customers for years. We also have staff members who have been with us for over a decade because we treat our employees with respect, dignity, and transparency. We are committed to building and maintaining a staff whose talents can be showcased and whose knowledge of Sisters, OR, and the surrounding areas can be shared with our guests.

Best Western Ponderosa Lodge is searching for a Part-Time Front Desk Agent to join our team. Working closely with the General Manager, our Front Desk Agent is the face of our hotel, ensuring every guest has a superior experience throughout their stay. This role involves maintaining the cleanliness and presentation of the lobby, breakfast area, restrooms, and exterior spaces. Our ideal candidate is someone who is passionate about hospitality and takes pride in their work. Our front desk attendants represent the hotel to the guest throughout all stages of the guest’s stay to ensure every guest experiences superior customer care. Must be available weekends and holidays, 7am-3pm; Friday-Sunday.

Job Responsibilities

• Welcomes and greets guests with a warm friendly smile
• Responds promptly to customer needs
• Maintains an inventory of vacancies, reservations, and room assignments
• Possesses a working knowledge of the reservations department; takes same-day reservations and future reservations when necessary, knows cancellation procedures
• Knows room locations, types of rooms available, and room rates
• Registers arriving guests and assigns rooms
• Coordinates room status updates with the housekeeping department
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
• Knows daily activities and meetings taking place in the hotel
• Reports any unusual occurrences or requests to the manager or assistant manager
• Manages and resolves guest complaints in a professional and courteous manner
• Processes guest check-outs and handles monetary transactions
• Maintains customers’ privacy
• Maintains a high level of professional appearance and demeanor
• Keeps high-traffic areas clean and organized
• Punctuality, dependability, and regular attendance
• Treats all coworkers with respect
• Adheres to all hotel policies and procedures as outlined by hotel standards and Federal, State, and Local laws, including OSHA regulations
• Must use appropriate protective equipment as needed for the job task
• Performs other duties as assigned

Skills / Requirements

• Eighteen years of age or older
• High school diploma or equivalent
• Computer skills such as typing and navigating property management systems
• General knowledge and experience in hotel facility operations
• Knowledge of surrounding areas and local events
• Excellent customer service and communication skills
• Self-motivated with the ability to work independently and handle stressful situations
• Ability to take direction and supervision from management
• Strong multi-tasking and prioritization skills in a fast-paced environment
• Organized with strong attention to detail and problem-solving skills
• Knowledge of proper telephone etiquette and credit, check cashing, and cash handling policies
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Physical ability to perform daily activities as required
• Ability to lift and move 30 lbs. or more

Seniority level: Entry level

Employment type: Part-time

Job function: Management and Manufacturing

Industries: Hospitality