Front Desk Agent @ Bandon Dunes Golf Resort

Dream Golf; Oregon (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Dream Golf at Bandon Dunes Golf Resort is seeking a dedicated guest services professional to create unforgettable experiences for visitors. This role involves welcoming guests, managing reservations, and ensuring smooth operations in a stunning resort environment. The ideal candidate values hospitality and has strong communication skills, with opportunities for career growth in a supportive atmosphere.

Benefits

Comprehensive Benefits Package

Paid Time Off

Free Golf Privileges

Quarterly Incentives

Complimentary Lunch

Resort Discounts

Supportive Work Environment

Career Growth

Qualifications

• Prior experience in customer service is highly valued.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems, handle multiple duties under pressure.

Responsibilities

• Be the friendly face that welcomes guests, and handles check-ins.
• Assist guests with questions, dinner reservations, and recommendations.
• Juggle tasks like answering phones, taking reservations, and billing inquiries.

Skills

Customer Service

Communication

Problem Solving

Tools

Visual One

Job description

Are you ready to make every guest's experience unforgettable?

At Bandon Dunes Golf Resort, we believe in delivering world-class hospitality, where every detail counts and every interaction is an opportunity to exceed expectations. We don’t just offer world-class golf—we provide an experience that keeps our guests returning. You’ll be the first and last impression that makes their stay unforgettable.

About Bandon Dunes Golf Resort:

Bandon Dunes is a world-class golf resort located on the Oregon Coast near the charming community of Bandon. Guests come to experience golf as it was meant to be at Bandon Dunes' six distinct golf courses. That includes five 18-hole courses, which all rank among the top 16 public courses in the United States, according to Golf Digest. The resort also has an award-winning par-3 course, Bandon Preserve, and the new Shorty's. The two short courses are 'Courses with a Mission,' with all net proceeds funding the Bandon Dunes Charitable Foundation. The Foundation supports communities along the South Coast of Oregon.

Beyond premier golf, guests delight in various dining options at Bandon Dunes’ collection of restaurants. Whether you're looking to enjoy locally sourced, Pacific-Northwest cuisine accompanied by an award-winning wine list or prefer kicking back in a Scottish-style setting with traditional pub fare and local microbrews, there is something for everyone.

Working at Bandon Dunes is a dream for golf fans, outdoor enthusiasts, and hospitality professionals alike. The Bandon Dunes team works together to create trips of a lifetime for our guests. We are passionate stewards of our resort, community, and environment. As an endlessly curious group, we ask questions, share ideas, and always look for a better way. With a hard-working attitude, we help guide our guests through their pure golf experience, immersed in Oregon’s natural beauty and away from the demands of daily life.

What You’ll Do:

• Be the friendly face that welcomes guests, handles check-ins, and makes checkouts smooth and hassle-free.
• Know the resort inside and out—help guests with questions, dinner reservations, and even the best spots to watch the sunset.
• Juggle it all: answer phones, take golf and hotel reservations, assist with billing questions, and work with service providers like massage therapists and shuttle drivers.
• Keep your cool under pressure—solving problems and easily handling multiple tasks.
• Promote resort amenities because the more guests experience, the better their stay.

What You Bring to the Team:

• Prior experience in customer service is highly valued.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems, handle multiple duties under pressure with minimal supervision, and work flexible hours, including nights and weekends.
• Maintain a positive attitude, a professional manner, and an impeccable appearance in all situations.
• Applicants must successfully pass a background check as a condition of employment.
• Preferably possess a working knowledge of Visual One.

What You'll Need:

• Flexibility to work varying hours, including weekends and holidays.
• The ability to stand, walk, lift, and carry up to 30 lbs occasionally.
• We provide all the tools you need.

️ Note to Applicants:

• This is a year-round role that requires a flexible schedule, including weekend and holiday availability. Our resort operates seven days a week, with Sundays being the busiest day.

Perks and Benefits for Full Time Employees:

• Comprehensive Benefits Package: Enjoy a well-rounded benefits package that covers your health, wellness, and financial future.
• Paid Time Off: Take the time you need to relax and recharge with our PTO plan.
• Free Golf Privileges: Tee off at some of the most iconic courses in the world with complimentary golf access.
• Quarterly Incentives: When our team meets resort-wide performance goals, we get rewarded.
• Complimentary Lunch: Stay energized with a complimentary lunch in our Staff Cafe during your shift.
• Resort Discounts: Save on dining and merchandise throughout the resort.
• Supportive Work Environment: Be part of a team that supports your growth and success, with opportunities to thrive in a collaborative atmosphere.
• Career Growth: Take advantage of continuous training and development opportunities to advance your career.

Ready to be a part of our exceptional team at Bandon Dunes Golf Resort? Apply now and join us in creating unforgettable experiences for our guests!

Bandon Dunes Golf Resort is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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