Front Desk Agent

Lakhani Hospitality Master; Oakbrook Terrace (IL); On-site; USD 22,000 - 23,000; Full time

Job summary

Holiday Inn Oakbrook Terrace is seeking a friendly and professional Front Desk Agent in Oakbrook Terrace, IL. The role involves welcoming guests, checking them in, answering phones, and assisting with that day’s hotel operations.

You will help with upselling rooms to boost revenue and handle check-outs, issues with charges, and daily folio postings. Some duties may include additional tasks as assigned; hotel discount benefits apply at locations worldwide.

Qualifications

• Computer knowledge required.
• Hotel experience is preferred but not required.
• Friendly, professional and customer‑focused service.
• Reliable and responsible.
• Schedule flexibility.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Check guests in, issue room keys, provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Upsell rooms where possible to maximize hotel revenue.
• Check guests out, including resolving any late or disputed charges.
• Post daily room charges to folios.
• Perform the final reconciliation, print a recap of the day’s activities, and clear the system.
• Perform other duties as assigned.

Job description

Job Details

Job Location: J&S Hospitality Inc - Oakbrook Terrace, IL 60181

Salary Range: $16.00 - $17.00 Hourly

Join our team at Holiday Inn Oakbrook Terrace!

Holiday Inn Oakbrook Terrace is a full-service hotel featuring 227 guest rooms, an indoor pool, flexible meeting spaces, and a Bar Louie restaurant. Located in the southwest suburbs of Chicago, we are currently seeking motivated and hospitality-focused individuals to join our front desk team.

Duties and responsibilities:

• Welcome guest in a friendly, prompt and professional manner.
• Check guest in, issue room keys, provide information on hotel services and room location.
• Answer phones in a prompt, and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Check guest out, including resolving any late or dispute charges.
• Post daily room charges to folios.
• Perform the final reconciliation, print a recap of the day's activities, and clear the system.
• Perform other duties as assigned.

Qualifications

• Computer knowledge
• Hotel experience but not required
• Friendly, professional, great customer service.
• Responsible and reliable
• Schedule flexibility
• Ability to work on a fast pace environment

We strive on bringing full service hotel accommodations to create the perfect stay for our guest and work environment for our associates.

As a Holiday Inn employee you will count with hotel discount at locations worldwide. We can't wait to meet you.