Front Desk Agent / Night Audit

Hyatt Hotels Corporation; Chicago (IL); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

401k

Health/Dental/Vision/Life/Voluntary

Management Development Program

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Referral Bonus Program

Job summary

Hyatt Place Chicago/Downtown The Loop is hiring a Front Desk Agent to welcome guests, manage check-in/out, and handle inquiries, ensuring a memorable stay. Open availability for mornings, evenings, and overnights with a focus on hospitality excellence.

Prior front desk or luxury hotel experience is preferred, and strong English communication is essential. Training and advancement opportunities are available through our Management Development Program.

Qualifications

• Prior front desk experience in a brand setting or luxury hotel is expected.
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Responsibilities

• Welcomes guests, manages guest information, distributes keys, assigns rooms, and answers general inquiries to ensure an excellent stay.

Skills

English fluency

Guest service

Multitasking

Communication

Brand hotel experience

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Close Inclusive Collection Job Postings Notification

Seeking charismatic guest service professionals to join our ROCKSTAR TEAM. If you're outgoing and have a desire to grow your career,

Hyatt Place Chicago/Downtown The Loop

US - IL - Chicago

Posted: Aug 5, 2026

Summary

About Us:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role:

Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agentyou will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

• This position will be open availability for mornings, evenings, and overnights

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone foran unforgettable guest experience

Advancement Opportunities and Professional Career Path:

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Referral Bonus Program

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:

In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements:

• Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
• Prior night audit experience in a hotel environment is ideal
• Must be 18+ years of age
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Flexible schedule required for days, weekends, nights and holidays
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
• Handle cash, coins, and currency as night auditor

Pay rate starts at $21.00 per hour

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Our family is always growing. Want to be in the know?