Front Desk Agent: Guest Experience & Hotel Discounts

J & S HOSPITALITY INC; Oakbrook Terrace (IL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Hotel discount

Job summary

Holiday Inn Oakbrook Terrace is seeking a friendly, professional front desk agent to warmly welcome guests, check them in, issue keys, and provide accurate information about hotel services and local attractions. In this role you’ll balance accounts, post charges, and reconcile daily activity, while delivering outstanding service in a fast-paced environment.

Upselling rooms when appropriate and courteous phone manners are essential.

Qualifications

• Previous hotel front desk experience preferred.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Check guest in and out, issue keys.
• Provide information on hotel services and local attractions.
• Balance accounts and post charges to folios.
• Answer phones promptly and courteously.
• Upsell rooms where possible.

Skills

Customer service

Hospitality

Phone etiquette

Upselling

Job description

Holiday Inn Oakbrook Terrace is seeking a friendly, professional front desk agent to warmly welcome guests, check them in, issue keys, and provide accurate information about hotel services and local attractions. In this role you’ll balance accounts, post charges, and reconcile daily activity, while delivering outstanding service in a fast-paced environment.

Upselling rooms when appropriate and courteous phone manners are essential.