FRONT DESK AGENT

HOLIDAY INN EXPRESS & SUITES (J ENTERPRISES INN OF NOBLESVILLE, LLC); Noblesville (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

HOLIDAY INN EXPRESS & SUITES in Noblesville, IN seeks a friendly front desk agent to welcome guests, handle check-in/check-out, and answer questions about local travel plans. You will assist guests with inquiries, manage phone calls, and maintain a positive guest experience throughout shifts.

The role requires the ability to stand for 8 hours, basic computer skills, and a smile while delivering excellent service to guests arriving and departing the hotel.

Qualifications

• Excellent customer service and friendly demeanor to assist guests.
• Strong communication skills and ability to handle guest inquiries professionally.
• Willingness to stand for 8 hours and assist guests with a smile.

Responsibilities

• Greet guests, check them in/out and answer questions at the front desk.
• Assist guests with travel information, requests, and routine inquiries on a day-to-day basis.

Skills

Customer service

Communication

Phone etiquette

Stand in shift

Tools

Hotel PMS

POS system

Computer basics

Job description

Hello! GoodMorning! Hi there! Good Afternoon! Thank You!Do you say these things to complete strangers? Do you normally have a smile on your face andenjoy talking with people? Then we havea job for you! We are looking forindividuals to provide excellent customer service to our guests. Whether it be talking to them on the phone,checking them into the hotel, assisting them with questions, greeting them asthey come and go or just chatting with them about their stay or their travelplans. A good front desk agent isattentive to every guest that they encounter, must be able to be on their feet8 hours, have working knowledge of computers, be able to lift and move up to 25lbs. and most of all …… SMILE!