Front Desk Agent

Hilton Nashville Green Hills; Green Hills (TN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and Development

Travel Discounts

Job summary

Hilton Nashville Green Hills is seeking a Front Desk Agent to warmly welcome guests and set the tone for a remarkable stay. You will check guests in and out, handle requests with courtesy, and contribute to a smooth, welcoming experience.

Strong English communication and computer skills are essential, along with the ability to manage cash and card transactions accurately in a fast-paced hotel environment.

Qualifications

• Excellent English communication, reading and writing fluency.
• Comfort with using a computer and hotel software.
• Ability to handle cash and credit card transactions accurately.

Responsibilities

• Provide the first impression and deliver exceptional guest service.
• Welcome and assist guests in person and over the phone daily.
• Check guests in and out and handle cash/credit transactions accurately.

Skills

Guest service

English communication

Computer literacy

Cash handling

Check-in/check-out

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Hospitality Online