Front Desk Agent

The Crescent Hotels Group; Newark (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel group is seeking a Guest Services Agent to provide exceptional service to guests, manage check-ins and check-outs, and resolve inquiries. The role requires strong communication skills and knowledge of hotel services to enhance guest experiences.

Responsibilities

• Greeting guests and completing registration.
• Assisting guests with check-out and billing.
• Responding to guest inquiries and complaints.

Job description

Description

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring accurate billing, handling payments, processing credit and debit cards, converting foreign currency, making change, and processing gift certificates and cards.
• Having thorough knowledge of hotel information such as room categories, rates, packages, promotions, and local area details to answer guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest inquiries and requests promptly and courteously.
• Handling guest complaints, conducting research, and resolving issues to ensure guest satisfaction.
• Receiving, inputting, retrieving, and relaying messages to guests.

Note: This description covers the essential duties and may be updated at the company's discretion. It does not constitute a contract, and employment is at-will.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts