Front Desk Agent

Element San Jose Airport; San Jose (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading hotel team as a Front Desk Agent, where you will enhance guest experiences through exceptional customer service and efficient front desk operations. This role requires strong communication and multitasking skills, along with a commitment to resolving guest inquiries promptly. Enjoy a supportive work environment with benefits that include daily pay options and comprehensive health coverage.

Benefits

Daily Pay options

Medical, Dental, and Vision coverage

Disability and Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.

Responsibilities

• Deliver outstanding service with a friendly demeanor.
• Resolve guest concerns quickly and accurately.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent plays a vital role in guest experience by providing excellent customer service and managing front desk operations efficiently.

KEY SKILLS/RESPONSIBILITIES

• Customer Service: Deliver outstanding service with a friendly demeanor to enhance guest satisfaction.
• Communication: Convey information effectively and address guest inquiries promptly.
• Problem-Solving: Resolve guest concerns quickly and accurately.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and perform basic financial tasks as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits include:

• Daily Pay options
• Medical, Dental, and Vision coverage
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan