Front Desk Agent

Regency Hotel Management, Inc.; Cambridge (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to be the 'director of first impressions' at their lodge. This role requires excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently. The position involves greeting guests, managing reservations, and providing exceptional customer service. Ideal candidates will have previous experience in customer service and cash handling. Flexible hours and various perks are offered.

Benefits

Employee friendly environment

Training opportunities

Holiday pay

Paid time off

Meal plan

Room, food & retail discounts

Incentives

Recreation facility usage

401k

Free overnight stays

Qualifications

• Previous customer service experience with cash handling required.
• Candidates must be 18 or older by start date.

Responsibilities

• Answering multi-line phones in a courteous, professional manner.
• Greeting and registering guests into and out of the lodge.
• Creating new reservations either in person, via email or by telephone.

Skills

Communication

Math

Multi-tasking

Computer Knowledge

Customer Service

Job description

Front desk agent

Seeking candidates with outgoing, friendly personalities to be the “directors of first impressions” at our lodge!

This position will work 2nd shift from 3pm - 11pm.Weekend and holiday availability required.

The Hotel Front Desk Agent is a crucial element to our success so if you possess the following skills we want you at our lodge!

• Written and verbal communication skills with the ability to interact with all types of guests and to give direction as needed
• Basic math & accounting skills
• Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
• Ability to stand for long periods of time
• Strong computer knowledge using a windows environment
• Friendly, outgoing "people" person with a good attitude and professionalism
• Previous experience working with the public in a service provider industry; hospitality preferred.
• Hours each week may vary depending on business levels.

As a Front Desk Agent responsibilities include, but are not limited to:

• Answering multi-line phones in a courteous, professional manner
• Creating new reservations either in person, via email or by telephone
• Greeting and registering guests into and out of the lodge in a friendly, efficient manner
• Collecting and posting payments to group accounts or guest rooms
• Providing information and assistance to all guests

Candidates must be 18 or older by start date. Previous customer service experience with cash handling required.Requires lifting, bending, stooping, pushing, pulling and standing for long periods of time.

Perks offered: Employee friendly environment, training opportunities, transfer opportunities, holiday pay, paid time off, meal plan, room, food & retail discounts, incentives, recreation facility usage, 401k, free overnight stays at the Great Ohio Lodges and 50% discounts on Regency Hotel Management properties

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.