Front Desk Agent

New Castle Hotels & Resorts; Newark (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading company as a Front Desk Agent, where you will be the first and last point of contact for guests. Your role involves delivering exceptional hospitality, assisting with guest needs, and ensuring a safe and welcoming environment. This entry-level position offers a dynamic work environment in the hospitality industry, ideal for those who enjoy interacting with people and problem-solving.

Qualifications

• Good verbal and written English communication skills.
• Ability to handle cash or credit transactions.

Responsibilities

• Deliver a great hospitality experience in person or by phone.
• Assist guests with luggage, directions, and restaurant recommendations.
• Follow safety policies and procedures.

Skills

Communication

Tools

Front Office Software

Job description

Job Description: Front Desk Agent at New Castle Hotels & Resorts

Join us to apply for the Front Desk Agent role at New Castle Hotels & Resorts.

Role

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether welcoming an excited family, assisting a business traveler, or helping a guest in need, your warm hospitality will set the tone for their stay. This is a fast-paced and interactive role where you can truly shine!

• Make a First Impression: Deliver a great hospitality experience in person or by phone with a welcoming personality.
• Make a Lasting Impression: Inquire about guests' stays upon check-out, show genuine care, and listen to any problems or complaints.
• Enjoy Problem Solving: Assist guests with luggage, directions, restaurant recommendations, or other needs. Be attentive and helpful at all times.
• Be Accountable: Handle cash or credit transactions, route calls, take messages, and meet guest needs accurately and efficiently.
• Be a Safety & Security Agent: Follow safety policies and procedures, anticipate problems, and call management when needed.

Job Requirements:

• Good verbal and written English communication skills.
• Ability to handle cash or credit transactions and proficiency with front office software.
• Light physical activity, exerting up to 20 pounds occasionally and 10 pounds frequently; assistance with luggage may require exerting up to 50 pounds.
• Long hours, often standing, are required.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants