Front Desk Agent

Crescent Hotels & Resorts; Newark (NJ); On-site; USD 37,000 - 46,000; Full time

Job summary

DoubleTree Newark Airport, part of Crescent Hotels & Resorts, is seeking a Guest Services Agent in Newark, NJ. You will greet and register guests, assist with check-out, and help ensure a smooth experience in a busy hotel environment.

Responsibilities include inputting guest information, confirming room rates, upselling hotel services, providing local information, handling payments and currency exchanges, and resolving guest inquiries with professionalism and courtesy.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details and room rate, selecting rooms, coding electronic keys, and guiding guests to their rooms or bell staff.
• Assist guests with check-out, ensuring accurate billing, processing payments, handling currency exchanges as needed, and documenting services.
• Demonstrate strong knowledge of hotel information such as room categories, rates, packages, promotions and local area details to answer questions.
• Use up-selling techniques to promote hotel services and facilities and maximize occupancy.
• Respond to guest inquiries and requests promptly and professionally, resolving issues to achieve guest satisfaction.
• Field guest complaints, research and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

Job description

DoubleTree Newark Airport
128 Frontage Rd
Newark, NJ 07114, USA

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.