Front Desk Agent - Part-time

Crescent Hotels & Resorts; Flint (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent to welcome guests, register arrivals, and assist with checkout processes at our Michigan location. The role emphasizes delivering outstanding service, accurate billing, and information on local attractions.

The position supports up-selling efforts and requires effective communication, teamwork, and a guest-first attitude to ensure satisfaction and repeat visits.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle payments and currency conversion.
• Familiarity with hotel services and local area.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and payments.
• Provide information about room categories, rates and local area.
• Upsell hotel services to maximize occupancy.
• Respond to inquiries and resolve guest issues.
• Relay messages to guests.
• Handle guest complaints and negotiate solutions.

Skills

Customer service

Communication

Team player

Upselling

Cash handling

Problem solving

Tools

POS system

Front desk software

Job description

A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Qualifications

Behaviors

Team Player - Works well as a member of a group

Dedicated - Devoted to a task or purpose with loyalty or integrity

Motivations

Self-Starter - Inspired to perform without outside help

Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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